Agency Recognized by Quality Program for Excellence in Service, Operations
North American Van Lines, in conjunction with the NAMA (North American Movers Association) Quality Committee, proudly announces that Hoover the Mover of Fort Wayne, Indiana has been named a 2015 Silver Pursuit of Excellence award winner.
The Pursuit of Excellence program was designed to challenge the agents of northAmerican Van Lines to improve performance related to eight moving industry metrics: summer capacity growth, hauling growth, book/haul ratio, safety/CSA (compliance, safety, accountability), customer service ratings, claims frequency, claim severity, and sales growth. An agent achieves a gold, silver or bronze award based on the number of objectives met during the year. Awards are handed out in October at the 2016 northAmerican Van Lines agent convention in Austin, Texas.
“North American is a proud and historic brand in the moving and services industry,” says Andy Kroll, Vice President and General Manager of North American Van Lines. “As a Pursuit of Excellence winner, Hoover the Mover personifies our van line’s strong commitment to provide a consistently exceptional level of service. Our organization is exceedingly proud to have Hoover the Mover of Fort Wayne as part of the northAmerican Van Lines family.”