ACCESSORIAL SERVICES – are services that include additional services such as packing, appliance servicing, unpacking, piano stair carries, etc., that the customer requests (or are necessary due to other special circumstances). Charges for these services are in addition to transportation charges.
ADVANCED CHARGES – charges for services not performed by the mover but by a professional, craftsman, or other third party at the customer’s request. These charges are paid by the mover and added to your bill of lading charges.
AGENT – a local moving company authorized to act on behalf of a larger, national company.
APPLIANCE SERVICE – preparation of major appliances ensuring their safe transportation.
BILL OF LADING – the receipt for your goods and the contract for their transportation. The customer is responsible to understand the bill of lading prior to its signing. In the event the customer does not understand or consent to statements on the bill of lading, it should not be signed until all questions are satisfactorily answered. The bill of lading is an important document, and should remain in the customer’s possession throughout the moving process.
BINDING/NON-BINDING ESTIMATE – a binding estimate is an agreement made in advance with the mover that guarantees the total cost of the move based on the quantities and services stated on the estimate. A non-binding estimate is the carrier’s approximation of the cost based on the estimated weight of the shipment and the accessorial services requested. A non-binding estimate is not binding on the carrier and final charges will be based on the actual weight of the shipment and the tariff provisions in effect.
CARRIER – the mover providing transportation of your residential goods.
C.O.D. – Transportation for a customer where payment is required at time of delivery at destination residence (or warehouse).
EXPEDITED SERVICE – an agreement requiring the mover to perform transportation by a predetermined date in exchange for charges based on a higher minimum weight.
FLIGHT CHARGE – an additional charge for carrying items up or down flights of stairs.
GUARANTEED PICKUP AND DELIVERY SERVICE – an additional level of service where dates of service are guaranteed, with the mover providing reimbursement in the event of delays. This premium service is subject to minimum weight requirements.
HIGH VALUE ARTICLE – items included in a shipment that are valued at more than $100 per pound.
INVENTORY – the detailed, descriptive list of your residential goods showing the number and condition of each item.
LINEHAUL CHARGES – charges for the vehicle transportation of your move. These charges are in addition to accessorial service charges.
LONG CARRY – an additional charge for carrying articles excessive distances between the mover’s vehicle and customer’s residence.
ORDER FOR SERVICE – the document authorizing the mover to transport your residential goods.
ORDER (BILL OF LADING) NUMBER – the number used to identify and track your shipment.
PEAK SEASON RATES – higher linehaul charges applicable during summer months.
PICKUP AND DELIVERY CHARGES – separate transportation charges applicable for transporting your shipment between the SIT warehouse and your residence.
SHUTTLE SERVICE – use of a smaller vehicle to provide service to residences not accessible to the mover’s normal, transportation equipment.
STORAGE-IN-TRANSIT (SIT) – temporary warehouse storage of your shipment pending further transportation. The customer must specifically request SIT service, which may not exceed a total of 90 days of storage. The customer is responsible for the additional charges for SIT service, and the warehouse handling and final delivery charges.
TARIFF – the mover’s required, published list of rules, regulations, rates, and charges for the performance of interstate moving services.
VALUATION – the degree of “value” of the shipment. The valuation charge compensates the mover for assuming a greater degree of liability than that provided for in the base transportation charges.
WAREHOUSE HANDLING – an additional charge applicable when SIT service is provided. SIT is charged by the mover for the physical placement and removal of items within their warehouse.